RESIDENCE CONTROL dba M2M SERVICES
ONLINE ORDERING AND PAYMENTS USER AGREEMENT
BY REGISTERING FOR OR USING THE M2M SERVICES E-SHOP SERVICE DESCRIBED BELOW, YOU (ON BEHALF OF YOURSELF OR THE BUSINESS YOU REPRESENT) AGREE TO BE BOUND BY THE TERMS AND CONDITIONS OF THIS AGREEMENT (INCLUDING ALL POLICIES), EACH AS MAY BE MODIFIED FROM TIME TO TIME. IF YOU DO NOT AGREE TO THESE TERMS AND CONDITIONS, YOU MAY NOT USE OR ACCESS THE SERVICE.
This M2M Services Online Ordering and Payments User Agreement (the "Agreement") is between the applicant (if registering as an individual) or the business employing the applicant (if registering as a business) ("you" and "your") and M2M Services. ("M2M Services", "we", "us", "our"). The Agreement applies to your use of our online ordering and payment processing service and related products and services (the "Service"). Our Service enables our clients to order products online at www.m2mservices.com and pay for them with credit card via credit cards and other on-line methods once they become available on our web portal.
This Agreement explains our and your respective legal rights and obligations concerning all aspects of our relationship, including without limitation our maintenance of e-money balances, Merchant Account restrictions, your consent to receive electronic notices, and dispute resolution. This Agreement incorporates, and you hereby accept and agree to the applicable policies, notices, procedures, specifications, FAQs, guides and guidelines that are provided or made available to you, appear on the Sites or Seller Central or are referenced in this Agreement and which we may modify from time to time (collectively, the "Policies"). In the event of any conflicts between the Policies and the terms in this Agreement set forth below, the terms in this Agreement will prevail.
Your M2M Account
1.1 Eligibility. To use the Service, (a) you must register for "M2M Account" in our as described in more detail below ("M2M Account") by providing complete and accurate registration information and if you are an individual, be at least 18 years old, and (b) your business, trade or profession must in the sphere of security. You may also receive a call from one of our associates to confirm the information you provided in your request for “M2M Account”. If you do not meet our eligibility requirements, we reserve the right to refuse access to our e-shop. We treat all activities under a “M2M Account” to be those of a registered user. You must only use the Service to transact on your own “M2M Account” and not on behalf of any other person or entity. You must update registration information promptly upon any change so that it is at all times complete and accurate. We reserve the right to refuse to provide or discontinue the Service to any person or entity at any time for any reason.
1.2 M2M Accounts. M2M Accounts may be accessed through our website www.m2mservices.com. You may use a M2M Account only to buy products and/or services, as applicable, in connection with the Service and to conduct payments via credit cards and other on-line methods once they become available on our web portal. To have a M2M Account, you must be doing so in the course of your own security and alarm business and not for domestic or household purposes or as a consumer. Subject to the terms of this Agreement and any applicable Policy, you may choose to start or cease to use the Service at any time after your Merchant Account has been opened. In connection with the M2M Account, you must provide us on our request with your contact and billing information (e.g., name, address, phone number, facsimile number, e-mail address), a Value Added Tax ("VAT") or corresponding TAX ID number, customer service contacts, general profile information about your business (e.g., business description, primary web site, etc.), number and name of preferred monitoring stations, number of accounts monitored by your company, and any other information that we may require or that may be required by law or our financial institutions to provide the Service.
1.3 Verification. We may require you to provide additional information to verify your or your business' identity as a condition of providing the Service to you or before we approve your M2M Account for registration. We may make, directly or through any third party, any inquiries we consider necessary to validate information that you provide to us, including without limitation checking commercial databases or credit reports.
1.4 Your E-mail Address. Your e-mail address and a password that you select will be used to access and use the Service, our online e-shop and for communications with you (as further described in Section 12.1). You also may be prompted to answer several security questions or be issued security or other access keys or credentials that may be used to enable access to the Service and authorize transactions. Your password and access keys are your "Credentials". You are responsible for maintaining the secrecy and security of your Credentials. You should not disclose your Credentials to any third party (other than third parties authorized by you to use your M2M Account). You will initiate transactions (and provide consent for such transactions) through the use of your Credentials. Once you have consented to a payment authorization or order, you may not revoke your authorization or otherwise withdraw your consent to the execution of the transaction. The payment authorization or order will be deemed to be received when you have confirmed the order in your M2M Account; If any of your Credentials is compromised, you must notify us immediately by using our Contact Us form so that we can take the appropriate steps to reset the Credentials for your M2M Account with the Service in order to avoid unauthorized orders and/or transactions. You must also notify us through Contact Us if you wish to request us to unblock your M2M Account. You will not be financially responsible for any use of your Merchant Account by an unauthorized person due to the loss or compromise of your Credentials occurring after you properly notify us of the loss or compromise, unless you act fraudulently.
2. Credit Card Payments.
2.1 Accepted Cards. The orders made online at www.m2mservices.com through your M2M Account can be funded with payment methods that we accept, including credit, debit and other payment cards ("Cards") that bear a logo of supported payment card associations, networks, or companies (the "Associations"). We may remove or add Cards or other payment methods that we accept at any time without prior notice. We will only process Cards that receive an authorization from the applicable Association or card issuer.
2.2 Compliance with Rules. You will comply with our Card processing policies, procedures, and instructions as published on our Site or provided or made available to you from time to time. As a condition of accepting Cards using the Service, the Associations require that you agree to follow all applicable rules and regulations of the Associations, as such rules and regulations may be amended from time to time, that are provided to you or are generally available to the public (including merchant rules posted on www.visaeurope.com and www.mastercard.com) ("Association Rules"). By using the Service, you agree to follow the Association Rules.
2.3 Order Processing and Delivery. Subject to the terms of this Agreement, we will process payments and refunds for your transactions submitted through the Service. We will process your order same or next business day. The ordered goods will be delivered to you within 5 business days.
2.4 Refunds and Returns. We will accept, and process returns of, and provide refunds and adjustments for, our products or services in accordance with applicable law, this Agreement and our policies posted on our website at the time of the applicable sale, and we will calculate and refund also the associated transaction taxes required for the refund. All products purchased by us from our site www.m2mservices.com are subject to a 30-days No Questions Asked return policy. You, the client, must return the products at your own expense, unused, in a good marketable condition to one of our offices in Europe or USA. We will credit the applicable account within 5 business days of receiving the returned goods. Return addresses are described below:
USA office European Office
4755 Technology Way, Suite 105 1 Kukush Str, bld. M8 fl.1
Boca Raton, FL 33431 Sofia 1309, Bulgaria